Fulfillment Policy

Service Delivery

• Digital Services:
  Upon successful payment, our digital marketing and application development services will be initiated as per the agreed timelines mentioned in the project agreement. A detailed project plan will be shared, and the first phase of the service will commence within 2-5 business days.
• Resource Allocation:
  If the service involves resource allocation (i.e., dedicated resources for development or marketing), we will assign the required team members within 1-2 business days after payment confirmation.

Project Management and Updates

• Once the project begins, we will assign a dedicated project manager who will serve as your primary point of contact. Regular updates, project reports, and milestones will be shared as per the schedule agreed in the project scope.
• Our team will ensure seamless communication through email, project management tools, or video calls as necessary to keep you updated on the progress.

Service Modifications and Delays

• If there are any required changes to the project scope or delivery timeline, we will communicate these promptly, and any necessary adjustments will be made with mutual agreement.
• In the event of unforeseen circumstances that cause delays, Scrum Digital will inform the client immediately and provide a revised timeline.

Refunds and Cancellations

• Digital Services:
  Due to the nature of our services (which are typically customized for each client), refunds are not offered once a project has commenced. However, if you wish to cancel a service prior to its start, please contact us within 48 hours of making the payment to request a full refund.
• If Scrum Digital fails to deliver the agreed-upon services within the stated timelines due to an internal issue, we will offer a proportional refund based on the scope of the undelivered services.

Client Responsibilities

• Clients are expected to provide all necessary inputs, assets, and approvals in a timely manner to avoid delays in project timelines.
• Any delays caused by the client in providing the required resources or approvals will not be considered a failure of service on our part.

Support and Contact

• We offer ongoing support throughout the duration of the project. Clients can reach out to their assigned project manager or contact us at support@scrumdigital.com for any service-related queries or concerns.
• Support requests are typically responded to within 24 hours during our standard business hours (Monday to Friday, 9 AM - 6 PM IST).

Changes to This Policy

• Scrum Digital reserves the right to modify this fulfillment policy at any time. We will notify clients of any significant changes via email or through updates on our website.

By purchasing our services, you agree to the terms outlined in this fulfillment policy. We strive to deliver quality services and maintain transparency throughout the entire process.